Cancellation & Refunds Policy

Last updated: 8/26/2025

1. Overview

At Thita.ai, we strive to provide the best AI-powered interview coaching experience. This policy outlines our cancellation and refund procedures for our subscription-based digital services.

2. Subscription Cancellation

2.1 How to Cancel

You can cancel your subscription at any time through:

• Your account dashboard under "Settings" → "Billing"
• Contacting our support team at team@thita.ai

2.2 When Cancellation Takes Effect

When you cancel your subscription:

• Your subscription will remain active until the end of your current billing period
• You will continue to have access to all premium features until the expiration date
• No further charges will be made to your payment method
• You will receive a confirmation email of your cancellation

2.3 Post-Cancellation Access

After your subscription expires:

• Your account will automatically revert to our free tier
• Your historical data and progress will be preserved
• You can resubscribe at any time to regain premium access

3. Refund Policy

3.1 7-Day Money-Back Guarantee

We offer a 7-day money-back guarantee for new subscribers:

• Available for first-time subscribers only
• Must be requested within 7 days of initial subscription
• Full refund of the subscription fee will be processed
• Access to premium features will be immediately revoked

3.2 Exceptional Circumstances

We may provide refunds outside of our standard policy in exceptional circumstances, including:

• Technical issues preventing service access for extended periods
• Billing errors or unauthorized charges
• Service disruptions beyond our control

Each case will be reviewed individually by our support team.

3.3 Non-Refundable Situations

Refunds will not be provided in the following situations:

• Subscription used for more than 7 days (except in exceptional circumstances)
• Violation of our Terms of Service
• Change of mind after the 7-day guarantee period
• Partial billing periods (pro-rated refunds are not available)

4. Refund Process

4.1 How to Request a Refund

To request a refund:

1. Contact our support team at team@thita.ai
2. Include your account email and reason for the refund request
3. Provide any relevant details about technical issues (if applicable)

4.2 Processing Time

Once approved:

• Refunds are processed within 5-7 business days
• The refund will appear on your original payment method
• You will receive email confirmation when the refund is processed
• Bank processing times may vary (typically 3-10 business days)

5. Free Trial Policy

Our free trial offers:

• 7-day free access to Pro plan features
• Can be cancelled anytime during the trial period
• No charges if cancelled before trial expires
• Automatic conversion to paid subscription if not cancelled

6. Billing Disputes

If you notice any billing discrepancies:

• Contact us immediately at team@thita.ai
• Provide transaction details and explanation of the issue
• We will investigate and resolve within 2-3 business days
• Incorrect charges will be refunded promptly

7. Contact for Refunds

For all cancellation and refund requests, please contact:

8. Policy Updates

We reserve the right to modify this policy at any time. Changes will be effective immediately upon posting. Continued use of our service after changes constitutes acceptance of the new policy.

9. Consumer Rights

This policy does not affect your statutory consumer rights. Depending on your jurisdiction, you may have additional rights under local consumer protection laws.