Shipping & Delivery Policy

Last updated: 8/26/2025

1. Digital Service Delivery

Thita.ai is a 100% digital platform providing AI-powered interview coaching services. We do not ship any physical products. All our services are delivered electronically through our web platform.

2. Service Access and Availability

2.1 Instant Access

Upon successful subscription or account creation, you will receive:

• Immediate access to your subscribed tier features
• Account activation within seconds of payment confirmation
• Email confirmation with login instructions
• Access to our web platform at thita.ai

2.2 Service Delivery Methods

Our services are delivered through:

• Web Platform: Accessible via any modern web browser
• Cloud-Based: No downloads or installations required
• Multi-Device: Access from desktop, tablet, or mobile devices
• 24/7 Availability: Services available around the clock

3. Geographic Availability

3.1 Global Access

Our digital services are available worldwide, subject to:

• Stable internet connection
• Compatible web browser
• Compliance with local laws and regulations

3.2 Service Restrictions

Services may be limited or unavailable in certain jurisdictions due to:

• Local legal requirements
• Payment processing restrictions
• Regional compliance issues

4. Technical Requirements

4.1 System Requirements

To access our services, you need:

• Internet Connection: Broadband recommended for optimal experience
• Browser: Chrome, Firefox, Safari, or Edge (latest versions)
• Device: Desktop, laptop, tablet, or smartphone
• Microphone: Required for interview practice sessions
• Speaker/Headphones: For audio feedback and instructions

4.2 Minimum Specifications

• Internet speed: 5 Mbps or higher
• RAM: 4GB minimum, 8GB recommended
• Screen resolution: 1024x768 minimum
• Audio input/output capabilities

5. Service Delivery Timeline

6. Service Delivery Confirmation

You will receive confirmation of service delivery through:

• Welcome Email: Sent immediately after account creation
• Payment Confirmation: For paid subscriptions
• Account Dashboard: Shows active subscription status
• Feature Access: Immediate availability of subscribed features

7. Delivery Issues and Support

7.1 Common Issues

If you experience delivery or access issues:

• Check your internet connection
• Clear browser cache and cookies
• Try a different browser or device
• Verify your account email for confirmation messages

7.2 Technical Support

If you continue to experience issues, contact our support team:

• Email: team@thita.ai
• Response time: Within 24 hours
• Include your account email and description of the issue

8. Service Updates and Maintenance

8.1 Continuous Updates

Our digital platform receives:

• Automatic updates with new features and improvements
• Security patches applied regularly
• Performance optimizations for better user experience
• No action required from users for updates

8.2 Scheduled Maintenance

We may occasionally perform maintenance that could temporarily affect service availability:

• Maintenance is scheduled during low-usage hours
• Users are notified in advance via email
• Maintenance windows are kept to a minimum
• Service is restored as quickly as possible

9. Data and Content Delivery

9.1 Personal Data

Your personal data and progress are:

• Stored securely in the cloud
• Accessible instantly from any device
• Backed up regularly for data protection
• Synchronized across all your devices

9.2 Content Availability

All course content, feedback, and resources are:

• Available 24/7 through your account
• Updated regularly with new material
• Accessible for the duration of your subscription
• Downloadable in certain formats (where applicable)

10. Service Level Agreement

We strive to maintain:

• 99.9% uptime for our platform
• Fast loading times for optimal user experience
• Reliable service delivery across all features
• Prompt support response for any issues

11. Contact Information

For questions about service delivery or technical issues: